Refund Policy

30-day money-back guarantee

NiNi is sold by Jaepark Rhee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation needed.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles customer service inquiries and returns.

• Visit paddle.net and look up your order with the email you used at checkout, or
• email us at support@nini.study and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer, typically 3–10 business days.

Subscriptions and renewals

You can cancel a subscription at any time; cancellation stops future renewals and you keep access until the end of the paid period. Refund requests for a renewal charge are covered by the same 30-day window from the date of that charge.

Questions

For anything unclear about a charge or a refund, email support@nini.study and we will reply within one business day. Paddle’s own refund policy also applies to your purchase.